Privacy Policy

Diamond Thorn Inc. (“Diamond Thorn”, “we”, “us” or “Company”) recognizes that its Clients who use https://dtimsb.com/ (“the Website”) value their privacy.
This Privacy Policy details important information regarding the use and disclosure of Client‘s information collected on the Website operated by us.
This Privacy Policy describes how Diamond Thorn collects, records, holds, stores, uses, discloses, transfers and processes data classified as personal information that Diamond Thorn collects from an individual associated with the services available through the Website.
We provide this Privacy Policy to help you make an informed decision about whether to use or continue using Diamond Thorn services.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
This Privacy Policy is an initial part of Terms and Conditions published on the Website.

When you create a Diamond Thorn account, or otherwise provide Diamond Thorn with your personal information through your use of the Website, Diamond Thorn collects personal information which may include your:

We collect your first name and last name, company name (if any) as it helps us to identify you.
Legal basis - contract.

We collect your email and phone number, information about your URL website (if any) for:
• Marketing purposes. We will send you emails and messages about new features, products and services. You can opt out of receiving advertising letters at any time.
• Customer support. We will solve issues via live chat support, phone or email, fix any bugs, etc.
Legal basis: consent.

We collect your:
• Identification number (e.g. passport number, identity card number, etc.) and/or details;
• Home and/or work address;
• Bank account details.
We collect this information for:
• Identification and Verification: We collect your identification number and details to verify your identity accurately. This helps us prevent fraud, unauthorized access, and misuse of our services.
• Service Provision: Your home and/or work address is collected to provide services you have requested from us. This information enables us to ensure accurate and timely delivery and improve overall customer satisfaction.
• Payment Processing: We collect credit card details and bank account details to process payments for products or services you purchase from us. This information is securely transmitted and used solely for the purpose of completing financial transactions.
Legal basis - consent.

We may collect information that your browser sends when you visit our Service or when you access Service through a mobile app. This information helps us to make our Services more customizing and user-friendly.
Usage data may include: computer's Internet Protocol address, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, etc.
We use Google Analytics to monitor and to analyse the use of our Service and various remarketing services such as Google Ads to optimize and serve ads based on your past visits to our Service.
Legal basis: contract, legitimate interest.

We use cookies and similar tracking technologies (beacons, tags and scripts) to track the activity on our Service.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
You can customize cookies tracking in your browser.
However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
• Session Cookies: we use Session Cookies to operate our Service.
• Preference Cookies: we use Preference Cookies to remember your preferences and various settings.
• Security Cookies: we use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Legal basis: consent, legitimate interest.

Client’s use of the Website and/or registration for Diamond Thorn services constitutes your consent to the terms of this Privacy Policy.
Diamond Thorn reserves the right to amend this Privacy Policy at any time with or without notice. When it does, Diamond Thorn will also revise the “Date of the last modification” date at the top of this Privacy Policy.
Company will notify Client by email regarding material changes to this Privacy Policy that will affect information collected from Client in the future. In certain circumstances, however, Diamond Thorn may not notify Client, for example, in cases relating to any contravention of the law by Client, collection of debt owed to us or compliance with requests from law enforcement agencies or a court order.
By continuing to access and use the service on the Website, Client is deemed to have accepted any changes to the provisions of this Privacy Policy.
If Client provides personal information of any third party to Diamond Thorn, we assume that you have obtained the required consent from that relevant third party to share and transfer his/her personal information to us.
Client may withdraw his/her consent under this Privacy Policy at any time by sending an email to Diamond Thorn. Please note that in the event you withdraw your consent, Diamond Thorn may suspend its provision of products and/or services to Client.

Client use of the Website and/or registration for Diamond Thorn services constitutes your consent to the terms of this Privacy Policy.

By signing up for a Diamond Thorn account or use of the Diamond Thorn services, Client may be required to enter his/her personal information to store with his/her account.

If Client uses Diamond Thorn services as a guest, he/she may be required to enter his/her personal information for the purposes of fulfilling a transaction.
Diamond Thorn limits its collection of personal information only to information which is necessary for the provision of the Diamond Thorn services and the operation of the Website.
Diamond Thorn does not knowingly collect any personal information from any persons under the age of eighteen (18).

Diamond Thorn shall only disclose your information:
• to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on Diamond Thorn behalf for any of the purposes identified in this Policy;
• if Diamond Thorn has a reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, other users of the Website, products or services, or anyone else that could be harmed by such activities;
• to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
Personal information collected from you may also be transferred to a third party in the event:
• Diamond Thorn engages its affiliates and/or other third parties to provide certain products and/or services to you on our behalf. In such cases, Diamond Thorn will only provide information to such third parties on a ‘need to know’ basis, and Diamond Thorn will limit their rights to use and further disclose your personal information as appropriate in the course of their work for Diamond Thorn;
• to verify the accuracy of the personal information that has been provided to us;
• to detect, prevent or otherwise address fraud, security or technical issues;
• the business of this Website or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat personal information in accordance with this Privacy Policy;
• we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad;
• other purposes required for Diamond Thorn services
Where payments to Diamond Thorn merchants are made through the Website, Diamond Thorn may share personal information, which can include your name, delivery address, and telephone number, for the purposes of enabling the Diamond Thorn merchant to fulfil the transaction.
Information relating to bank accounts and other financial information will never be disclosed to anyone through this Website, unless Diamond Thorn must do so to comply with any applicable law, regulation, legal process and/or government request.
Where personal information is shared with third parties, Diamond Thorn will exercise all reasonable endeavors to ensure that such third parties keep your personal information secure.
We may transfer your personal information to countries other than the country in which the data was originally collected. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements providing adequate safeguards for the transfer of your personal information to other countries.
After your account becomes inactive (that is, if you request to be removed from our database), Diamond Thorn will keep your personal information in its archives for a duration as may be required under any applicable laws or regulations. Your information will be used only as necessary for tax purposes or to prove our compliance with any applicable law.
The Client is responsible for maintaining the secrecy of the unique password and account information at all times.

Client has the right to access and review any personal information Diamond Thorn has collected and retained from him/her.
Client is responsible for informing Diamond Thorn about changes to his/her personal information from time to time and has the right to request for the amendment of inaccurate or incomplete personal information by submitting a request via email and requests in Personal Cabinet. Diamond Thorn will screen and verify all requests before effecting the corrections. Once verified, Diamond Thorn will affect the corrections or updates as soon as commercially feasible.
In order to verify Client’s personal information, Diamond Thorn may request Client to provide supporting documentation to check the personal information provided.
The Client may update or correct his/her personal information and email preferences at any time in Personal Cabinet (“Customer details”).

Diamond Thorn protects your personal information by:
• restricting third party access to any personal information;
• maintaining relevant software and technology within the Website and Diamond Thorn platform to prevent unauthorized computer access;
• securely destroying your personal information when it is no longer needed for any legal or business purpose.
Diamond Thorn uses SSL (secure socket layer) encryption technology when processing your financial details to keep your personal information safe and secure.
If Client believes that his/her personal information on the Website has been breached or compromised, please contact Diamond Thorn immediately.
Client’s password is the key to the account. Diamond Thorn encourages using unique numbers, letters and special characters. Do not share Diamond Thorn password to anyone. If you share your password with others, you will be responsible for all actions taken in the name of your account and you could also be subject to legally binding actions taken on your behalf. If your password has been compromised, or you have grounds to believe it has been compromised, for any reason, you should immediately contact Diamond Thorn and change your password.
Clients are reminded to log off from their account and close the browser when finished using a shared computer.

Certain pages of the Website may feature links to external websites owned or operated by third parties. Diamond Thorn will not be responsible for the content, information, operation or activities of those websites. Diamond Thorn strongly recommends that you cautiously read and understand any third party websites’ privacy policy before you share your personal information with those websites.

Visit the Website’s pages for any inquiries related to this Privacy Policy.
All products and services provided by us are subject to the applicable Diamond Thorn General Terms and Conditions found on the Website and governed by the laws of Ontario, Canada.
Please contact Diamond Thorn with any questions or comments about this Privacy Policy, your personal information, your concern by email: corporate@dtimsb.com
By post on company address: Diamond Thorn Inc., Unit C6, 80 Birmingham St., Toronto, ON, Canada, M8V 3W6
This Privacy Policy may be revised periodically, and this will be reflected on the webpages of https://dtimsb.com/.